FAQS
1.DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have anaccount with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VSA, Mastercard, Discover, AMEX) and PayPalpayments.
3. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into aSSL secure web page. Your information is then $SL-encrypted and sent directly to ourcredit card provider's network, where your card and transaction is authorized andapproved. Your credit card information is not stored on our servers.
4.ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in US Dollars. lf your credit card is based in anothercurrency, your order total will be calculated in accordance with the daily exchange rate ofthe date your card issuer processes the transaction.
5. HOW DO I SET MY SHIPPING ADDRESS?
Since our website and service are based on English, all the information that you typed in isrequired to be English input method, including punctuations. lf certain letters of youraddress contain Non-English letters, you are advised to use the similar English onesinstead,For example, you may change letter"?"
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has beenprocessed or shipped. Kindly updateyour shipping address to your residential addressnstead of your vacational address as we do not know how long the destination's customsdepartment will have the package on hold.
7.HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
The delivery time is based on the shipping option that you have chosen. Once the orderhas shipped, we will email your tracking number and tracking website. We are notresponsible for delays caused by the customs department in your country.
8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If something is still missing, please contact us immediately at support@slashess.com.
IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY AT EMAIL offical@tvtmall.com
No, you can also place an order as a guest. But, there are some perks if you have anaccount with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VSA, Mastercard, Discover, AMEX) and PayPalpayments.
3. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into aSSL secure web page. Your information is then $SL-encrypted and sent directly to ourcredit card provider's network, where your card and transaction is authorized andapproved. Your credit card information is not stored on our servers.
4.ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in US Dollars. lf your credit card is based in anothercurrency, your order total will be calculated in accordance with the daily exchange rate ofthe date your card issuer processes the transaction.
5. HOW DO I SET MY SHIPPING ADDRESS?
Since our website and service are based on English, all the information that you typed in isrequired to be English input method, including punctuations. lf certain letters of youraddress contain Non-English letters, you are advised to use the similar English onesinstead,For example, you may change letter"?"
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has beenprocessed or shipped. Kindly updateyour shipping address to your residential addressnstead of your vacational address as we do not know how long the destination's customsdepartment will have the package on hold.
7.HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
The delivery time is based on the shipping option that you have chosen. Once the orderhas shipped, we will email your tracking number and tracking website. We are notresponsible for delays caused by the customs department in your country.
8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If something is still missing, please contact us immediately at support@slashess.com.
IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY AT EMAIL offical@tvtmall.com